Legal & regulatory

Terms of use & legal details

Terms of use

SUMMARY: 2-MINUTE-READ

Do you find Terms of Use long, difficult to read and an abundance of legal jargon? So do we! However, we think it is important to inform you how and under which conditions you can make use of our app.

That is why we have created this short summary for you, which you will be able to read in less than 2 minutes. This summary will give you the information you need in no time!

First of all, what is the myMGverse app?

myMGverse app offers you to take control of Myasthenia Gravis (MG) with our symptom tracking app. MG is a chronic autoimmune disorder characterized by muscle weakness and fatigue, affecting your quality of life.
myMGverse app empowers both you and your treating physician to monitor and manage your condition effectively, in four different ways:
- Symptom Tracking: track your MG symptoms accurately,
- Data Sharing: Share your symptom reports with your treating physician via email or let him/her access remotely your results via a secure dashboard, helping him/her make informed decisions
- Medication Reminders & Medication Diary: Set up medication reminders to ensure timely medication intake and keep record of your medication intake;
- Information: Access valuable information about MG within the application.

This allows you to actively participate in your healthcare process. After all, managing myasthenia gravis symptoms is a joint effort.

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When can you use myMGverse app?

To use myMGverse app, you must accept our Terms of Use. This contains the rules and conditions for your use of the application.

You must also agree to our Privacy Notice. The personal data you share with us will always remain your property and it will only be used to provide you with our Services. For more information on this subject, we invite you to consult our Privacy Notice.

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How can you use myMGverse app?

You may only use myMGverseapp for the intended purposes of the application and are solely responsible for the confidentiality of your use of it.

If you breach our Terms of Use, you risk being barred from using the application.

If you need technical support, you can always contact us at support@mymgverseapp.com.

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Also important to know:

We will always remain the owner of myMGverse app, including all related intellectual property rights. You will always remain the owner of your data.

We can only be held liable for damages directly attributable to us, and to the extent permitted by law with a limit of €1.000,00.

Our Terms of Use may be updated from time to time for objective reasons, we recommend you check them regularly!

Would you like to know more? Then we invite you to read our full Terms of Use, which explains everything in detail!

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Cookie Policy

This Cookie Policy was last updated on December 17, 2024.

Our Site uses cookies to enhance your browsing experience, analyze site traffic, and provide personalized content. By using our Site, you consent to our use of cookies.

What are Cookies?

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How We Use Cookies

Our Site uses cookies for the following purposes:

Necessary Cookies: These cookies are essential for the website to function and cannot be turned off. They are usually set in response to your actions, such as setting privacy preferences or submitting forms. Without these cookies, parts of our Site may not work properly.
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Cookies We Use

Below is a description of the cookies used on our Site, their purpose, and expiration time:

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Functionality Cookies

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Control Your Cookie Settings

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For instructions on managing or disabling cookies, please refer to the following browser guides:

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Updates to This Cookie Policy

We may update this Cookie Policy periodically. Please review this page for any changes. Updates will become effective immediately upon posting to this page.

If you have any questions about our Cookie Policy, please contact us at support@mymgverseapp.com

Consent

By continuing to use our Site or clicking "Accept All Cookies," you consent to the use of cookies as described in this policy.Your consent applies to the following domains: www.mymgverseapp.com

Effective date: December 20, 2024
Last updated: December 20, 2024

About the myMGverse App

App and devices

The myMGverse app runs on :

Iphones/Ipads (iOS 11.0 or newer)
Android Systems (Android 7.0 and newer)
myMGverse needs an internet connection when in use
myMGverse is compatible with the following browsers : Chrome/Safari/Firefox

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Download size :

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Important information

Download the IFU here

Intended Use

For healthcare providers

For healthcare providers (HCPs), the myMGverse app supports efficient clinical management of Myasthenia Gravis (MG) by providing valuable insights into the patient’s status and disease progression.

For patients

For MG patients, the myMGverse app delivers personalized information and instructions to help manage their symptoms and support their treatment journey.

Intended users

myMGverse app is used by patients with myasthenia gravis and their healthcare providers.

Patient

The main user of the mobile app is the patient. Patient users should be alert, mentally competent and capable of operating a tablet/smartphone and activity tracker.

Inclusion:

Age:

Minimum: 18 years old

Maximum: no limit

Weight: NA

Health & condition: capable of performing basic activities of daily living

Language: understanding one of the available languages of the app (English, Italian, Spanish)

Exclusion:

Patients who are mentally incompetent or having trouble expressing what they are feeling (for instance, mentally diseased people, …) are excluded.

Patients who are not capable of operating a tablet/smartphone.

Patients who can’t understand one of the available languages of the app (English, Italian, Spanish)

Healthcare provider

The main user of the medical web interface is a healthcare practitioner (group) or clinical researcher (group), named the care team. The care team can operate a web interface via web browser on PC/ tablet/smartphone. The healthcare practitioner needs to understand one of the available languages of the web interface (English, Italian, Spanish)

Target population/indication for use

myMGverse app is used by patients with myasthenia gravis.

myMGverse app & devices

The myMGverse app runs on:

iPhones/iPads (iOS 11 and newer)

Android systems (Android 7.0.0 and newer)

myMGverse app needs an internet connection when in use

myMGverse app is compatible with the following browsers:

Chrome

Safari

Edge

Firefox

We strongly recommend to use the latest version of the brower.

For your data safety please enable the 2-factor authentication (2FA) and use a safe network.

Claims

Enhancement - myMGverse app enhances the clinical management of the patient because early detection & management of complications are possible via the symptom tracker

Efficiency - More efficient clinical management, such as the number of consultations can be reduced

Compliance - Enforces therapy compliance/adherence

Information - The correct information is provided at the right time

Warnings and precautions

myMGverse app is not an emergency tool. In case of emergency please contact your doctor or call 112.  

myMGverse app is not intended to monitor/treat vital parameters or critical diseases.  

Patients need to be aware if questionnaires are not filled out on a frequent basis or not filled out trustworthy, the care team has more difficulty knowing their health situation & evolution.  

The myMGverse app offers personalized healthcare based on the patient’s profile and therefore can’t be shared, borrowed or traded between users. The information and advice of the myMGverse application does not apply to a patient other than the one whose profile is stored in the application. The patient may not grant access to the myMGverse App to third parties. Any other person can, even accidentally, send wrong information or change the profile of the patient, with the result that the myMGverse app guided advice no longer corresponds to the needs of the patient.  

With software, there is always a residual risk for bugs. If you have the feeling something is wrong or you don’t get a response in the app, please reach out to us via support@mymgverseapp.com

Contra-indications and potential side effects 

The app has no contra-indications or known side effects 

Notification of serious incidents 

A serious incident means any incident that directly or indirectly led, might have led or might lead to any of the following: 

the death of a patient, user or another person,

the temporary or permanent serious deterioration of a patient's, user's or other person's state of health that resulted in any of the following:

life-threatening illness or injury,

permanent impairment of a body structure or a body function, hospitalisation

prolongation of patient hospitalisation, medical or surgical intervention to prevent life-threatening illness or injury

permanent impairment to a body structure or a body function,

chronic disease,

a serious public health threat;

If you detect any of these cases please send an email to info@mymgverseapp.com and your competent authority. 

Human body contact 

No human body contact with the patient or user, due to the nature of the product (software).  

Accessories/products used in combination 

There are no accessories. 

Device lifetime 

No limit, depending on the willingness of the user to update the app. We sent out a notification with the recommendation to update the app, to make sure the app will keep the performance & recently included features. 

Company details 

moveUP nv 

Tel: +32 800 88 008 

Basic UDI-DI code: ++G166MOVEUPV1400WK

UDI-PI: 

Head office Brussel: Cantersteen 47, B-1000 Brussels, Belgium  

Office Ghent: Oktrooiplein 1, B-9000 Ghent, Belgium 

Email: info@moveUP.care 

www.moveup.care 

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Part1_Privacy policy (1)

‌PRIVACY NOTICE‌

Version 1.0 – 30 October 2023

‌Article 1 - GENERAL

1.1 moveUP NV, a limited liability company under Belgian law with its registered office at Kantersteen 47, 1000 Brussels, Belgium and registered with the Crossroads Bank for Enterprises, under company number 0643.795.235 (hereinafter "we, "us", "our", "moveUP"), assumes responsibility for the processing of your Personal Data as "Controller", including the use of m yMGverse app (hereinafter “Application”).

In case our Application is used by a professional healthcare practitioner, for some processing activities we may act as “Processor”. In this case, the purposes and lawful basis of any suchprocessing activities (as well as the period your Personal Data will be retained for) will be determined by your professional healthcare professional acting as Controller.

1.2. In our Privacy Notice, "Personal Data" means any information relating to an identified ori dentifiable natural person. We may collect, use, share or otherwise process Personal Data of individuals belonging to the following categories:

Users of the Application (hereinafter “you”, “your”, “User”)

1.3 The collection and processing of Personal Data is governed by strict conditions, enforced bylaw. We act in accordance with:

i.the EU Regulation of 2016 concerning the protection of individuals with regards to the processing of personal data, regarding the free

movement of such data and repealing Directive 95/46/EC; (hereinafter

“GDPR”); and/or

ii. all (future) Belgian applicable laws regarding the implementation of the GDPRor regarding the processing of Personal Data.

1.4 The access to or use of the Application implies your full and unreserved understanding of this Privacy Notice. This means that you were fully informed of how we collect, use and process your Personal Data, in accordance with the provisions of this Privacy Notice and for the purposes listed in this Privacy Notice.

1.5 Our Privacy Notice can be subject to future amendment and modification. In this event we will notify you with an invite to take a look at these changes, which we will clearly indicate in the Privacy Notice.

‌Article 2 – CATEGORIES OF PERSONAL DATA PROCESSED

2.1 We may process the following categories of Personal Data for the purposes set out in Article3:

Data Category

Details

Purpose

Category 1

Your identification and contact details

First- and last name
Address
IP-address
Telephone number
E-mail address
Password hash
Date of birth

Your identification and contact details will be processed when registeringyour account in the Application.

Category 2

Your health information

Reports on the impact of myasthenia gravis on yourdaily living (on the basis medical questionnaires)
Symptoms (with regard to myasthenia gravis or other)
Medication intake
Medical profile

Your health information willbe processed through your use of the Application in thecontext of the care process for myasthenia gravis.

Name of your doctor (andcorresponding registrationnumber)

Category 3

Information about yourusage of the Application

Information related to your useof the Application, such as:

Features and functionalitiesused
Page views
Any personal preferences orsettings
…

Information about your usage of the Application willbe processed when you make use of the Application, to improve the Application

‌Article 3 - LEGAL BASIS AND PURPOSE OF PROCESSING

We process your Personal Data only when we have a specific purpose and a lawful basis for doingso. Moreover, we only process what is relevant to pursue each specific purpose in question, and inparticular:

3.1 General purposes

Data Category	Lawful basis	Purpose
Category 1	Necessary for the performance	We process your identification and
Your identification and conta ctdetails	of the contract we have entered into or are considering entering into with you (art. 6.1 (b) GDPR)	contact details in order to be able to create a unique user profile throughwhich you will be able to access the Application, in accordance with the
	and/or	Application’s Terms of Use.
	Your consent

(art. 6.1 (a) GDPR)

	Our legitimate interests(art. 6.1 (f) GDPR)	We may process your identification and contact details where necessary to receive your feedback and/or opinion (e.g. where legally required in the contextof our obligations under Regulation (EU)2017/745 on medical devices).
Category 2 Your health informatio n	Necessary for the performance of the contract we have enteredinto or are considering enteringinto with you (art. 6.1 (b) GDPR)	We process your health information in order to enable you to make use of the core functionalities of the Application, inaccordance with the Application’s Termsof Use.
	and
	Your explicit consent (art. 9.2 (a) GDPR)
	Our legitimate interests(art. 6.1 (f) GDPR)	We process your health information in thecontext of scientific, historical and statistical research and/or to improve our (health) care related services.
	and archiving purposes in the publicinterest, scientific or historical research purposes or statisticalpurposes	When we process your information for the abovementioned purposes, we will put in place the necessary safeguards inaccordance, in particular pseudonymization and (insofar possible) anonymization in accordance with art. 9.2 and 89 GDPR.
	(art. 9.2 (j) GDPR)
Category 3	Our legitimate interests	We process information about your usage

Information	(art. 6.1 (f) GDPR)	of the Application in order to pursue
about		our legitimate interests of improving
your		our services, providing technical
usage of		support and
the Application		ensuring the functionality and security of
		our Application.

Part2_Privacy policy (1)

Direct marketing

We will only use your Personal Data for the purposes set out under article 3.1.

In no way will your Personal Data be used for direct marketing purposes, unless you have given us your prior consent to do so.
Transfer to third parties

We treat Personal Data as confidential information and will not disclose it to third parties beyondthe conditions outlined in this Privacy Notice or as required by law.

Your Personal Data may be shared with select third parties as necessary forouroperations. This may include, but is not limited to, providers of IT support, hosting, computer security, and specialized services. Such third parties are prohibited from further disclosing your Personal Data, except when:
- the communication of your Personal Data by such third parties to their suppliers orsubcontractors is necessary to be able to carry out our business activities;
- such third parties are obliged by applicable law or regulations to communicate certaininformation or documents to the competent authorities.
- Also, your personal data may be shared with your treating physician with whom you have a therapeutical relationship, and only in the context of your MG care process. Subject to your permission, your treating physician will be able to consult these results remotely through the use of an online dashboard that is part of this MyMGverse app solution. Alternatively, you can download your reports in the app and share it, using the functionalities of your smartphone e.g. via email in a pdf format.
Additionally, we may share aggregated data, including usage data, for example number of downloads of the application, countries of downloads etc, with our sponsoring and R&D partners, subject to strict safeguards and solely for legitimate (continuity of funding/research/statistical) purposes.

We will not sell, rent, distribute or otherwise make your Personal Data commercially available tothird parties, except as provided in this Privacy Notice, or when you have given your explicit priorconsent.

In the event of our total or partial reorganization of, the transfer of our activities or in the
event of us being declared bankrupt, your Personal Data may be transferred to new entities or third parties. We will inform you in advance of the fact that we transfer your Personal Data to such third parties.
Legal requirements

In exceptional occasions, we may be legally required to share your Personal Data due to a courtorder or in compliance with laws and regulations. If permissible, we will strive to notify you in advance of such a disclosure.

‌Article 4 – DURATION OF THE PROCESSING‌‌

We will retain your Personal Data for the duration necessary to fulfil the purposes listed in Article 3 of this Privacy Notice, including for as long as it is essential for the performance of the contractbetween us and you.

We may also retain your Personal Data to comply with applicable legal requirements, including requirements to retain your Personal Data further after termination of the contractual relationship between you and us. These include applicable limitation periods for billing, payment, accounting, tax and regulatory compliance purposes. The retention periods set out below may therefore be deviated from if such legal obligation applies.

Retention periods:

Data

Retention period

Category 1

Your identification and contact details

Your Personal Data contained in Category 1 will beretained for two (2) years after the deletion of youruser profile (which indicates the end of our contractual relationship).

Please note that in the situation where we act as Processor as indicated under article 1.1, the retention period of your Personal Data will be determined by your professional healthcare professional or his/her healthcare organization,

acting as Controller.

Category 2

Your health information

Your Personal Data contained in Category 2 will beretained for two (2) years after the deletion of youruser profile (which indicates the end of our contractual relationship).

Please note that in the situation where we act as Processor as indicated under article 1.1, the retention period of your Personal Data will be determined by

your professional healthcare professional acting asController.

Category 3

Information about your usage of theApplication

Your Personal Data contained in Category 3 will beretained for two (2) years after the deletion of youruser profile (which indicates the end of our

contractual relationship).

‌Article 5 - YOUR RIGHTS

Right of access and right to obtain a copy

You have the right to request access to your Personal Data at any time and to be informed about thepurpose of our processing.
Right to rectification, erasure or restriction

You always have the right to ask us to rectify your Personal Data if you believe it to be incorrect or no longer up to date. You can also request the processing of your Personal Data to be restricted if you think that your Personal Data is inaccurate and you subsequently notified us about this.

In addition, you have the right to ask us to erase your Personal Data in as far we were not able toanonymize it, meaning you can exercise your right to be forgotten.

Furthermore, you acknowledge that a refusal to share data or a request to erase your data maymake the delivery of several of our services impossible.
Right of objection

You have the right to object to the processing of your Personal Data if you have legitimate reasonsand communicate them to us. You also have the right to object to the use of your Personal Data fordirect marketing. In this case, you do not need to provide a specific reason for your objection.
Right to data portability

You have the right to request to obtain your Personal Data processed by us in a structured,commonly used format and/or to transfer such data to another controller.
Right to withdraw consent

Where the processing of your Personal Data by us is based on your prior consent, you have the rightto withdraw this consent at any time. Your withdrawal of consent shall not affect the lawfulness of processing based on consentbefore suchwithdrawal.
Automated decisions and profiling

You will not be subjected to decisions based solely on automated processing which produces legaleffects concerning you or similarly significantly affects you.
Nevertheless, youhave theright to request us not to be subject to such automated decision
making.
Exercising your rights

You can exercise your rights by contacting us with a copy of the essential parts of your proof ofidentity, such as name and date of birth, attached:

Either through email to p r i v a c y @ m y m g v e r s e a p p . c o m

Or via ordinary mail to, moveUP NV, Kantersteen 47, 1000 Brussels, Belgium
Right to file a complaint

If you feel unhappy about how we treated your Personal Data or handled your privacy requests (which we truly hope won’t be the case), you have the right to lodge a complaint with the Belgian dataprotection supervisory authority:

Data protection authority,

Drukpersstraat 35, 1000 Brussel,

Tel: +32 (0)2 274 48 00, Fax: +32 (0)2 274 48 35,

E-mail: contact@apd-gba.be

This is without prejudice to proceedings before the civil courts. If you are from an EU member state other than Belgium, you can also complain to your national data protection authority (a list of thedata protection authority for each EU member state can be found here: https://ec.europa.eu/justice/article-29/structure/data-protection- authorities/index_en.htm).

If you have suffered damages as a result of the processing of your Personal Data, you may file a claimfor compensation.

‌Article 6 - SAFETY AND CONFIDENTIALITY

We have taken security measures that are appropriate on a technical, organizational and physical level to prevent the destruction, loss, falsification, modification, unauthorized access or notification of Personal Data accidentally to a third party, as well as the unauthorized processing of such data.

If these events should nevertheless occur and affect your Personal Data, we will, where appropriate and permitted by law, notify you of the breach without undue delay, including a brief description of the potential consequences and a recommendation for measures to mitigate the potentialnegative impact ofthe breach.

We are in no way liable for any direct or indirect damage caused by an unlawful or improper use ofthe Personal Data by a thirdparty.

At the same time, you also share responsibility for maintaining your privacy, for example by notallowing third parties to see your confidential communication(s).

‌Article 7 - APPLICABLE LAW AND JURISDICTION

This Privacy Notice is administered, interpreted and implemented in accordance with Belgian lawwhich is exclusively applicable to any potential dispute.

The courts and tribunals of Brussels shall have exclusive jurisdiction to settle any dispute arising out of or in connection with the interpretation or implementation of this Privacy Notice.

Instructions for use

Download the instructions for use here

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